Computer IT Services help your technology run efficiently and stay connected

affordable service

Onsite & drop-off repairs

Keeping you safe


About Us.

Growth is a function of performance. UserEasy services have grown from a passion for excellence and delivery. Starting with App Development and DB Design, the need for hardware and networking services soon became apparent in a 1990s pre-dotcom era. 

Then, as the new century rolled around (and many clients were educated that there was very little to worry about for the Y2K except a good backup system and a plan), the Internet of Things became a reality.

Now, in a cloud-centric era, we provide cloud-integration as well as on-premise solutions for Exchange, Active Directory, Database, CRM and security solutions.

We love innovating, securing, streamlining and finding new ways to make technology work for our clients. Find out what UserEasy can do for your organization.


Our Focus

Providing technology solutions to Small Businesses since 1991.

Business Apps

Remote connectivity, VPN and remote desktop solutions are important to PC and Mac users. With Microsoft 365, Trend Micro Security Solutions, Spam Filtering, Microsoft Exchange, Intuit QuickBooks and even Custom Developed Apps, you can work from anywhere, safely and securely.

Client Software

Expertise in Software that drives small business and automotive industries. Your business and software applications are only as good as the foundation they run on. We can help you build and manage a reliable Client-Server or P2P environment.

Backup Solutions

Data drives every business. Backups can be local or offsite, block level, CDP or snapshot based. Don’t leave data to chance. We have various file or image based onsite and offsite backup solutions to keep your data protected.

HW Sales & Service

We sell, service and install all types of IT and Computer Hardware and solutions such as Firewalls, WiFi Deployments, Servers, Desktops, Laptops and all types of mobile technologies. Let us keep you connected and productive.

When Disaster Happens 🙁


Our Team

We are passionate about technologies that help West Michigan businesses thrive.
Bob Allen

VP of Operations

Paolo Ladomato

Founder and CEO

Teresa Grafton

Scheduler and Licensing


Office Mom, Taking Care of all those necessary office-related needs


Projects Completed


Satisfied Clients


Average Feedback


Vendor Partners


Managed IT Pricing

We offer onsite and inhouse repair services. Some companies prefer a Managed IT Service offering for customers who want a solid IT outsourced department.
Managed SMB


Per Month

5TB Online Storage

10 Managed Endpoints

5 Email Accounts

1 Managed Server

Endpoint Security and Spam Filtering

9/5 Customer Support

Managed Pro


Per Month

10TB Online Storage

20 Managed Endpoints

10 Email Accounts

3 Managed Servers

All of Managed SMB Features plus Secure Remote Worker Portal, Spam Filtering

9/5 Customer Support

Managed Ultimate


Per Month

100TB Online Storage

100 Managed Endpoints

50 Email Accounts

5 Managed Servers

All Managed Pro Features plus Employee VPN and Offsite Backup

9/5 Customer Support



We understand your requirements and seek to provide quality support.

Came there with a Macbook pro that would not turn on. Turns out the computer itself was fried but I was desperate to get back the docs I was working on when it crashed. They allowed me to use their equipment/space/time to save everything I could off the extracted hard drive onto my Dropbox. I wasn’t able to find the docs I was working on in Word because they had never been saved. Yet, the tech there was able to do some magical coding/typing and located the unfinished/unsaved docs I thought I had lost forever! Very kind and patient and accommodating. I will always go back there when/if I need service.

Tina T.

Tina T.

Facebook, Review


Why select us?

We understand your requirements and provide quality IT services.

Increased Efficiency

By leveraging technology and various remote access solutions, you can access your data systems, connect with staff, vendors and customers and utilize your technology and current infrastructure more efficiently.

Lower Total Cost of Ownership

Free your staff and your organization from worrying about PCs, networking, Wi-Fi routers, switches, licensing and cloud services so they can focus on driving core business revenue. Let us do what we do best, so you can do what you do best!

Business Planning

Partner with a company that blends technology and business processes in a synergistic relationship. We’ve been making technology work for clients since 1991!

Smart Solutions

Hardware, Software and Cloud Service partnerships with Dell, HP, Lenovo, Trend Micro, Intel, Microsoft, Sonicwall and others enable cost-effective solutions for all business sizes at the budget you desire.

Technical Support

Remote and Onsite Computer Repair and IT Services as well as Managed and Cloud Solutions provide Business Continuity and Uptime.

Reputed Company

Choose a trusted Grand Rapids IT company with a proven track record of 30 years technology experience and deep partnerships in the IT industry.

Start your journey with us now


Tech News

Latest news and developments in the IT industry.
New Intel NUC11 Mini PC with Mobile Innovations

Announced in January and shipping in April, 2021, the NUC 11 performance will be available with one …

New Protection for Advanced Networks

More than just a scan, Trend Micro’s new Apex One Vulnerability Protection uses a host-based i…

Microsoft 365 - new name same features
Microsoft 365 – New name, same great features

Why the name change? Simply put, our customers have had a hard time deciding which SKU is right for …


Get in Touch

Allow people to reach you directly through your site:
Here for you

Call us Mon-Fri.
We are here for your support
M-F 9a – 5pm

Showroom 10a – 5pm
Sat – Sun Closed

About UserEasy IT

Making computers work for you
~since 1991 ~

Where to find us

1141 E. Fulton Street
Grand Rapids, MI 49503

Keep in touch