Customer Service Representative – Current Job Opening – May 2021

If at first you don't succeed, try and try again.

A CSR is a customer-facing employee who receives calls, manages complaints, and answers customer requests. A Customer Service Rep is a professional and courteous individual who:

• Solves customer problems or creates necessary support requests
• Helps achieve customer goals and service timelines and status updates
• Sends customer communications or customer proposals based on customer expectations
• Locates and obtains proper components in coordination with technical staff and customer needs
• Maintains and supports products and services in the office, via phone and web/e-mail communication or other web portals
• Solves or facilitates customers needs directly or with the help of more technical IT or support staff and coordinates communication between such parties
• Performs other related customer service tasks such as receiving customer equipment, setting customer service expectations and maintaining proper contact in a timely manner

Recommended Skills and Experience to Succeed at this position:

  • Active listening skills
  • Knowledge of computer systems, components and software
  • Service-oriented mindset
  • Attention to detail
  • Time and task management skills
  • Ability to communicate variety of technical details in simple terms
  • Maintaining professional manner even under pressure and time constraint
  • Excellent data-entry skills and typing proficiency
  • Problem-solving ability

Extra precautions are taken with each customer to sanitize incoming and outgoing equipment for service and repair. Posted signs for masks and curbside service available.

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